Username and password

Application process
Change the password
Access for graduated students
Important information about passwords
Multi-factor authentication
Lost or forgotten password
Username and/or password does not work





Student usernames consists of three to four letters and numbers in the end. The reason for this choice of usernames is to make it possible for students to keep their access after graduation. This way Division of IT won’t have to allocate the same username twice.

Students can’t request a change to their username, except indications where there is a good reason backed up with an argumentation. 

After a student leaves the University without graduating the username and all access will close without warning.

Note! Graduating students with a username consisting of three to four letters with numbers behind will withhold their username after graduation. Here is more information regarding: Graduation and access to IT services



Employees can choose their username before their account is created, if the requested username is available. The request needs to be sent to Division of IT by the office manager or the head of the department simultaneously with the application for employees.

We recommend employees not to change their username. When changing username a complicated process need to be done in different systems and some difficulties could be expected at the beginning. However this change is possible for employees but we would like to emphasis the difficulties previously mentioned.

When an employee quits his/her job at the University the department he/she worked at is responsible for closing the username through Ugla. After closing the employee will keep access to the Office365 services, including mail and OneDrive, for 90 days, other services will close immediately.


A password is private for each user and should not be exposed or given to someone else. If you suspect someone to know your account information, you should immediately change the password in Ugla.

If you somehow forgot or lost your password you need a new one. A new password can be provided at the IT Help Desk on Háskólatorg and Stakkahlíð. Remember to bring  ID with you.

Note: The password needs to be exactly 8 characters containing at least one number or a capital letter.