Below are some common problems and solutions.
If you experience a sudden loss of Internet connection, please check the following steps:
- You could be on the list for too much traffic. As an example you can go to the www.hi.is website but you are unable to browse on other websites. You need to adjust proxy settings.
- Turn the router off and leave it turned off for at least 30 seconds. Then turn it on again.
- Make sure the router is properly connected and the phone cord is undamaged.
- Is the DSL line from the phone company active? The phone company gives information on that. ADSL or Line sync light should be green.
- If you have recently changed the phone company you need to apply for ADSL again in Ugla.
- In some cases you might need to configure the router again (reset factory default settings).
- You could be on the list for virus affected computers in the University. Please contact the IT Help Desk.
If you have never been able to connect to the internet, please check the following steps:
- Is the DSL line from the phone company active yet? The phone company gives information on that. ADSL or Line sync light should be green.
- Around 3-6 hours goes by after applying for the connections before the ADSL username is active.
- You need to use the adjustments of the phone company and only fill in the username and password from UoI.
- It is imperative to use either username@starfsm.hi.is for employees or usename@nemendur.hi.is for students.
- In some cases you might need to configure the router again (reset factory default settings).
- Sometime when nothing of the above works, you need to apply for the ADSL connection again in Ugla and put in the new username and password you receive.
If the connection keeps disconnecting, please check the following steps:
- Make sure the micro filter has the right adjustments for all phone devices connected to the DSL line.
- Make sure the phone cord connecting from the wall to the router has no micro filter.
- Is the phone cord connecting to the router undamaged and the tin in the wall as well? It is advisable to change the phone cord.
- Limit the use of T- pieces, which divides the line in order to isolate failures.
- The phone companies can measure the ADSL line in people’s homes.